2. Course Design#

This section explains why Better Conversations is designed the way it is. Understanding the design philosophy helps you deliver more effectively and adapt the course thoughtfully.

The course has been through hundreds of hours of design, development, and delivery. Every element reflects our understanding of how adults learn best—through practice, reflection, and connection with others. When something seems unusual, there’s usually a reason. We encourage you to ask.

2.1. Design Principles#

These principles guide every decision we make about the course.

The magic happens in conversations

Practice time matters more than teaching time. We minimise explanation and maximise participant interaction.

Separate information from learning

The handbook contains the information. Sessions focus on doing and reflecting.

Keep it simple

Every model can be explained in under 5 minutes. If it takes longer, we simplify it.

Think systemically

Decisions connect to our broader mission. Ask us if something seems odd - there’s usually a reason.

Always be improving

We gather feedback, reflect, and iterate. The course evolves based on what we learn from every delivery.

Standardise where useful

Checklists, flight plans, and consistent processes enable reliable delivery at scale.

2.2. Design Constraints#

It may seem counterintuitive, but constraints drive creativity. We’ve chosen to work within these boundaries deliberately:

 Online delivery - We deliver the course online. This means we can reach a global audience, including people working remotely or those who can’t travel to training. The course also works well in person.

 Six modules - We deliver the course in 6 modules. This forces us to be selective about what we include. It also creates opportunities for people who want to go deeper—you can add extra modules tailored to your audience.

 One hour per module - Each module is delivered in one hour. This means we have to be concise and focused, which has led to a repeatable pattern of delivery we can rely on.

 Limited teaching time - We limit how much time is spent explaining. This forces us to be clear, remove unnecessary detail, and simplify as much as possible (which is harder than it looks!). It also maximises time for participants to practice and reflect.

2.3. What This Creates#

The result is a course designed to be:

Accessible and flexible - Works across contexts, languages, and delivery styles. Adapt it to your needs - different tools, languages, or formats. We encourage you to make it your own and share what you learn.

Interactive and experiential - Participants learn by doing and reflecting, not just listening. The design encourages engagement with the material, with each other, and with you.

Consistent and scalable - Everyone learns the same core content, whether they’re in London or Lagos. The course works with diverse participants across cultures and contexts.

Actionable - Skills apply immediately to real conversations. We’ve designed it so participants are motivated to use what they’ve learned straight away.